Kapoww T Shirts - Returns Policy - Product Exchanges

If We've Made An Error

We want you to be happy with your purchase at Kapoww T Shirts. If we have made an error, such as sending you the wrong size, colour, or shirt design, please let us know and we will send you the corrected order.

We will also replace any t shirts damaged in transit.

You can contact us by emailing admin@kapoww-t-shirts.com, or replying to the dispatch email you were sent by our team. You should let us know your RC order number from your email receipt so that we can deal with your problem more efficiently.

If You've Made An Error

All our T shirts are custom printed to order, we do not have 'stock' of any designs**. With the huge variety of colours, sizes and designs that we offer, keeping a stock of any design is totally impractical. Under UK law 'custom made' or 'made to order' products are exempt from the internet distance selling rules.

So, we're not abliged to offer refunds if you've ordered the wrong size. However we do offer an exchange service for wrongly ordered items.
The fees for exchanges are....
£4 per shirt upto XXL + p&p
£6 per shirt 3XL to 6XL + p&p*
This covers re-printing and materials as well as the cost of sending your exchange back to you.

* Note - if you want to change size from a standard £9.99 tee (sml to XXL) upto a 3XL-6XL, then there will also be the extra cost for the larger size.
(3XL - £2.95, 4XL - £4.95, 5XL - £6.95, 6XL - £8.95). Also, we don't refund any cost if you want to have smaller sizes.
** Superman and Batman are licensed products and are not custom printed by us, so you can freely exchange these items.

All shirts that you wish to exchange must be returned to us and should be in their original condition, unworn and unwashed. It is your responsibility to get your order back to us in good condition, when sending your order back we recommend using an insured service such as Royal Mail recorded delivery.

When you contact us requesting an exchange, we'll send you a Paypal invoice (email) for the exchange fee. Once this is paid you can send the t shirt back to us. You can contact us by emailing admin@kapoww-t-shirts.com

Our address is....

Kapoww, Unit 213 - 215 Victoria Centre Market,
Victoria Centre
Nottingham,
NG1 3PS,
United Kingdom

NOTE - Please include a note with any returns showing your order ref number(starts with RC) and instruction of what the exchange is to (size change, colour, or style change.