We take every care to keep your information secure and to prevent any unauthorised access to or use of it.
What information do we collect about you?
We collect information about you when you make a purchase from us. You provide information about yourself when you register as a customer on our site, or during the checkout process as a guest. The information you give us may include your name, address, e-mail address and phone number.
Information relating to usage of our website is collected using cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information.
Why do we need to collect and use your personal data?
We will only use personal data for any purpose for which it has been specifically provided.
The primary basis that we intend to use for the processing of your data is for the fulfilment of orders placed with us, updating you about the progress of said orders, and direct marketing campaigns to promote our goods and services. We use your payment information to take payment, give refunds and prevent fraud. We cannot process your orders and fulfil our part of our contract with you without using this information.
Who might we share your information with?
We will not share your information with, or sell your information to any other organisations. The sole exceptions to this are:
• We will supply your personal information with a third party should we be legally required to do so (for example, we may occasionally be asked to provide details of specific transactions when a criminal offence such as card fraud is alleged)
• We pass on your billing address details to our payment providers (WorldPay and PayPal), as without doing this we would not be able to process your payments. Please note that we do not collect or store any card payment details, nor do we ever have access to your payment card information.
• We pass on the delivery address information that you provide to our delivery providers (Royal Mail), as without doing this they would be unable to deliver your order.
How long do we keep hold of your information?
Your personal data should not be held for longer than is required under the terms of our contract or relationship with you – i.e. as long as you remain a customer or retain an account with us. You have the right to request deletion of your personal data. We will comply with this request, subject to any legal obligations we may have to retain it.
How can I access the information you hold about me?
As a data subject you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please write to us using the contact details noted below. We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
We would like to send you information about our products and services which may be of interest to you. If you no longer wish to be contacted for marketing purposes, you can unsubscribe at any time. As previously stated, we will never pass your details on to any third parties for use in any marketing.
How to contact us
24 Heathcoat Street
Our website is secured with an SSL Extended Validation (EV) Security Certificate. SSL is a standard security protocol which establishes encrypted links between a web server and a browser, thereby ensuring that all communication that happens between a web server and browser(s) remains encrypted and hence private. SSL Certificate is today an industry standard that is used by millions of websites worldwide to protect all communication and data that’s transmitted online through the websites.
We take security very seriously, which is why we have chosen to use online credit card processing facilities provided by WorldPay.
WorldPay have impeccable fraud prevention capabilities and as such are master merchants for Visa and MasterCard.
It is now known that Internet transactions through systems such as WorldPay’s are inherently more secure than other methods of making purchases in ‘cardholder not present’ situations such as telesales.
Your online purchase from us will take place in real time, and we will never see your credit card details. The entire financial transaction takes place using WorldPay’s state-of-the-art security features and it is absolutely impossible for us to access your financial information. None of your card details pass through, or are stored on, our servers. You can have confidence that our online purchasing facilities are secure and safe to use.
Our WorldPay facilities are fully secure and use a range of industry standard and WorldPay unique security and fraud prevention systems. The WorldPay network uses 2048-bit encryption, with full 128-bit encryption between the browser and the WorldPay network. WorldPay systems are regularly inspected by the major banks to ensure that system integrity and security are maintained to the highest standards.
The WorldPay processing centre is securely linked to many processing banks worldwide, who handle the credit card authorisations online and process the transactions in real time. Thawte, a public Certificate Authority, certifies the WorldPay servers. Thawte will only issue Digital Certificates to those servers that meet stringent security requirements. The WorldPay servers meet and exceed these requirements.